Shipping & Delivery

Shipping Policy

All orders are processed within 1 to 2 business days (excluding Sundays and
bank holidays) after receiving your order confirmation email. You will receive
another notification when your order has been shipped.

Shipping Rates and Estimates
We offer a tracked shipping service with the following estimated transit times:

. United States: 6-12 Business Days
. United Kingdom & Europe: 6-12 Business Days
. Canada, Australia, New Zealand: 7-14 Business Days

Please note: All shipping times stated above are estimates.

How Do I Check the Status of My Order?
Once your order has been shipped, you will receive an email notification from us
that includes a tracking number you can use to check its status. Please allow 48
hours for the tracking information to become available.

If you haven't received your order within the time frames stated above, after
receiving your shipping confirmation email, please get in touch with us at
support@eclorra.com with your name and order ID number, and we will
happily look into it for you.

 

Refunds, Returns, and Exchanges
We offer a 30-day money-back guarantee for all products. Customers can
return used or unused products within 30 days of receiving them for a full
refund.

Please note that customers are responsible for the cost and arrangement of
shipping the product back to us. Refunds will be issued to the original payment
method after the returned item has been received and inspected.

If your order arrives damaged in any way, please email us as
soon as possible at support@eclorra.com with your order number and a
photo of the item's condition. We address these on a case-by-case basis and
will work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at
support@eclorra.com.